MB-230 NEW EXAM BOOTCAMP | EFFICIENT MB-230: MICROSOFT DYNAMICS 365 CUSTOMER SERVICE FUNCTIONAL CONSULTANT 100% PASS

MB-230 New Exam Bootcamp | Efficient MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant 100% Pass

MB-230 New Exam Bootcamp | Efficient MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant 100% Pass

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Microsoft Dynamics 365 Customer Service Functional Consultant Sample Questions (Q26-Q31):

NEW QUESTION # 26
You are a Dynamics 365 for Customer Service administrator.
Members of the customer support staff must not be available on public holidays in the year 2021.
You need to configure holiday schedules.
Which actions should you perform? To answer, select the appropriate options in the answer area.
NOTE:Each correct selection is worth one point.

Answer:

Explanation:

Explanation

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/set-up-holidayschedule


NEW QUESTION # 27
Hotspot Question
You are a consultant setting up a contact center in Dynamics 365 Customer Service.
The following requirements must be configured in the system:
- Assign cases that are created from emails that have the subject 揺
scalate?to a manager.
- If a call comes in that requires a site visit, a work order needs to
be created.
- Managers need to get an email every time a case is closed.
You need to select the appropriate tools to meet the requirements.
Which technologies should you use? To answer, select the appropriate options from the answer area.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:


NEW QUESTION # 28
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company provides clients with Dynamics 365 for Customer Service Voice of the Customer employee satisfaction surveys. The company has a standardized set of survey questions named Satisfaction Survey.
You need to customize the survey for each client.
Solution: Clone the satisfaction survey and customize the questions.
Does the solution meet the goal?

  • A. No
  • B. Yes

Answer: B

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design- basic-survey#clone-or-import-an-existing-survey


NEW QUESTION # 29
You are a Dynamics 365 for Customer Service administrator.
You must track time against enhanced service-level agreements (SLAs).
You need to add a timer.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:

References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/add-timer-forms-tracktim


NEW QUESTION # 30
Drag and Drop Question
You need to build a personal dashboard that displays the following charts and views:
Charts:
- Number of cases by owner and priority
- Products with most cases opened
Views:
- Display the number of cases opened in a seven-day period
- Display the number of escalated cases
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

Explanation:
https://docs.microsoft.com/en-us/powerapps/user/track-your-progress-with-dashboard-and-charts


NEW QUESTION # 31
......

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